Shipping & Returns
Returns Policy
You may return most new, unopened items in factory new condition within 14 days of delivery for a refund, subject to restocking fee. No returns accepted for Castrol Brayco/Braycote PFPE products. Please call customer service at 800-748-7788 to obtain instructions on the return procedure. All returns are subject to a 25% restocking fee. Additional fees may apply for returned items that require re-certification.
Your purchase price will be refunded in the same manner in which it was received. The credit shall consist of the purchase price and any taxes (if applicable to the transaction) less any restocking fee(s) and/or re-certification fee(s) (if applicable). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping & Sales
We can ship many of our products to virtually any address in the world. Please note, however, that there are restrictions on some products, and some products cannot be shipped to international destinations. In addition, aerosol products can only be shipped via a ground-based method.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Prices are subject to change without notice. Orders may be cancelled at any time, with or without reason provided, and payment refunded. We make every effort to ensure that pricing is accurate, but incorrect pricing will not be honored.
If you have any questions or comments, please contact sales@santiemidwest.com. Please include all invoice information for order tracking so as to ensure the most prompt attention.